About
Wiley is hiring a Customer Education Manager for a remote position based in New Delhi, India. The role focuses on developing and delivering customer education strategies that improve product adoption, customer engagement, and learning experiences.
The selected candidate will collaborate with internal teams and customers to create impactful educational programs, training materials, webinars, onboarding resources, and learning experiences that help customers maximize the value of Wiley’s products and services.
Key responsibilities may include:
- Designing and executing customer education programs
- Developing training content, webinars, and learning resources
- Supporting customer onboarding and product adoption
- Collaborating with customer success and product teams
- Monitoring learning effectiveness and customer engagement
- Managing digital learning initiatives and educational campaigns
This role is ideal for professionals passionate about education, customer engagement, training strategy, and digital learning solutions.
Eligibility
Candidates are generally expected to have:
- Bachelor’s or Master’s degree in:
- Education
- Business
- Communications
- Learning & Development
- Marketing
- Or related fields
Preferred skills and experience:
- Experience in customer education, training, customer success, or learning programs
- Strong communication and presentation skills
- Experience creating digital learning or training content
- Knowledge of webinars, LMS platforms, or customer enablement tools
- Ability to work with cross-functional and remote teams
How to apply
Apply directly through Wiley Careers: